Who We Help – Job Role
Lab managers and directors in today’s busy, fast-paced labs need to direct activities across a diverse set of operations. From managing lab qualify, efficiency and financial performance to driving better customer service and ongoing growth, lab managers face daily challenges to keeping their labs running at peak efficiency.
That’s why an increasing number are turning to Path-Tec for help. Everything Path-Tec does helps lab managers do a better job at maintaining and improving the efficiency, service and operational performance of their lab.
Our comprehensive specimen management platform and specialized software solutions help lab managers achieve higher levels of specimen management efficiency, boost customer satisfaction and ensure lab processes related to specimen testing and management are running at peak efficiency for ultimate cost-effectiveness.
Through effective client, order and distribution management solutions, we can take the hassle out of managing client test supplies, offering lab branded kits and collection supplies.
Path-Tec’s advanced specimen management solution can ensure accurate, cost-effective management of specimens from the time they leave the collection location until they reach the lab. Our new advanced RFID-based tracking offers better inventory management and the peace of mind that comes from individual kit temperature tracking that identifies if a specimen has been outside temperature norms. Through these advanced tools, Path-Tec improves lab quality with more accurate specimen tracking and reporting, which in turn helps lab managers improve customer satisfaction.
Finally, our courier and carrier management functions give lab managers access to the critical data they need to drive better transport efficiency, a key factor in improving overall lab financial performance.
Client Services Manager
Lab client service managers live on the front lines of managing and exceeding customer expectations. With customer satisfaction a critical factor in lab viability and growth, meeting and exceeding client expectations for seamless specimen management is a key factor in helping maintain both customer and lab satisfaction.
Path-Tec can make a client service manager’s job easier and more efficient with advanced specimen and client management tools. Our advanced tracking and specimen management platform reduces the chances of lost or compromised specimens, reducing the number of customer inquiries surrounding specimen tracking. Our advanced RFID tracking capability can help identify specimens that may have been compromised in transit, reducing the delays involved in retesting bad samples.
A client management module gives you the ability to offer self-service options for ordering, tracking and reporting of supplies, helps you manage client data and logistical information.
All of the above enable you to improve client relationships, service levels and communications.
Sales & Marketing Manager
For a number of lab environments, managing the details of sales and marketing within a laboratory business can become challenging and somewhat of a distraction. While promotion of lab services is important to their success, the housing and logistical fulfillment of materials to support an ongoing marketing effort can be challenging and costly.
Path-Tec’s ongoing role is to help lab sales and marketing execs easily manage the production and fulfillment of marketing materials. For years we’ve provided custom branded specimen collection material and have made ordering and replenishment easy with automated systems.
Now, in addition to the specimen collection kits and supplies Path-Tec has made available to its laboratory customers, we are offering inventory and logistical support to clients for marketing materials. This expanding role enables labs to look to Path-Tec to inventory a wide range of marketing material, from literature, business cards, wearables, display units, etc. and experience the same logistical dependability to support marketing activities that they benefit from in maintaining inventory of branded collection kits. Ordering marketing materials uses the same familiar Path-Tec system as labs are using to order kits and supplies, eliminating the need to learn a new fulfillment system.
Path-Tec can source material, have it produced and stored at Path-Tec facilities and sent to the lab with their next delivery of supplies which streamlines the process. Path-Tec also has marketing support staff on hand to help with the sourcing of materials as well. Path-Tec can also manage trade show displays for labs, handling inventory of display units and direct shipment to show locations.
Sourcing the highest quality supplies at the lowest possible cost is the domain of the purchasing/procurement manager. While quality must be a given when dealing with critical specimen supplies, cost is an increasing factor for labs to meet lower testing reimbursements while maintaining high customer satisfaction.
Path-Tec assists purchasing managers in getting the best client supplies at the most effective cost. Our consolidated platform can improve purchasing efficiency by eliminating the need for multiple systems. An experienced team of purchasing professionals can also help manage your specific requirements which might include lot management, dating, pricing, unit of measure, performance specifications or quantities.
Since we source bulk supplies of specimen kits and supplies we can often provide lower costs on material than other sources. Leveraging our vast logistics knowledge and connections, we can help shave cost from the shipping of key specimen supplies and ongoing specimen management. Our ability to offer warehousing and fulfillment support also saves labs money, giving the Purchasing/procurement manager peace of mind that they are getting the best price possible without compromising quality.
Logistics & Courier Management
Logistics and courier managers own one of the most important and challenging jobs in the lab. Ensuring specimens are at the right place at the right time to facilitate optimal testing and customer service. In addition, as cost-containment becomes an ongoing concern for labs, ensuring the lab has the most cost-effective agreements and processes in place adds a new level of complexity to the logistics manager’s day-to-day actions.
With Path-Tec, logistics and courier managers have access to the most comprehensive portfolio of services and technology available to help manage logistics operations. From a single web-based platform, logistics managers can manage all shipping and logistics providers and engage real-time shipping and logistics management. By consolidating all logistics billing auditing and contract management in a single system, we can vastly simplify your logistics management activities.
Our innovative mobile solution, SpectraLogix, helps you manage all critical specimen transport functions like courier scheduling, route management, supply tracking, specimen reconciliation and reporting. With Path-Tec you can proactively track supply and specimen deliveries and specimen pick-ups, easily reconciling specimen discrepancies.
When it comes time for contract negotiation, the detailed information on courier performance provided by the system will aid you in making the best partner decisions to maintain highest performance at lowest cost.