Strategic Account Manager

POSITION OVERVIEW: The Strategic Account Manager is responsible for managing the long-term relationship of high-volume clients to ensure client satisfaction and consistent growth with existing accounts. The Strategic Account Manager will become the primary owner of the day-to-day account management responsibilities that include all service, product, pricing needs as well as strategic growth and development.


  • Ultimately responsible for retention and growth of current clients
  • Manage new account transition after initial implementation and promote subsequent account growth by monitoring client business needs and pairing those with Path-Tec solutions
  • Frequent interaction with assigned clients, including but not limited to managing their products, proposals, technology needs and more, with prompt follow-up on client requests
  • Operate as the lead point of contact for all matters specific to the client
  • Build and maintain strong, long-lasting co-worker and client relationships
  • Develop a trusted advisor relationship with key client stakeholders and Strategic sponsors
  • Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders through structured service reviews
  • Forecast and track key account metrics to develop and oversee client retention campaigns; learn and recognize triggers based on client behavior and engage with clients who request to terminate or downgrade service to positively influence client decisions for mutual benefit
  • Identify needs and growth opportunities within account and collaborate with Sales team to create account strategies and bundled solutions.
  • Assist with all client issues and provide escalation, as needed
  • Manage year-end pricing changes and contract renewals
  • Professional appearance and demeanor
  • Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
  • Travel required
  • Other duties as assigned


  • 8 – 10 years of account and project management experience or relevant work experience with demonstrated problem-solving, critical thinking, and decision-making skills
  • 4+ years of Path-Tec or related industry experience
  • Identify business growth opportunities with clients
  • Expert in Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
  • Demonstrated communication proficiency; ability to successfully complete solo account meetings and presentations, with little or no supervision, at the highest level of an organization
  • Proven capacity for managing multiple high-level tasks and demanding projects, while maintaining organization and timely completion, with expressed client satisfaction
  • Exceptional delivery of client-focused solutions based on client needs and company capacity
  • Excellent verbal and written communication skills
  • First-rate listening, analytical, and presentation skills
  • Well-developed interpersonal skills with the ability to effectively provide and receive feedback
  • Strong networking skills with proven ability to work harmoniously with others to maximize productivity and profitability
  • Keen perception of arising issues with proven track record for swift resolution to mitigate negative impact to client and/or to company
  • Detail orientated with low error levels, while working under pressure in a fast-paced environment where re-prioritization is frequent and necessary to maintain client confidence and preserve Path-Tec’s exemplary reputation



  • Bachelor’s degree required (preferably in related field) or significant work experience equivalency
  • All prospective employees must pass a background and drug check

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