Software Implementation and Support Specialist

The Implementation and Support Specialist will work closely with new, existing and potential customers to provide technical support in regards to product implementation, basic to advanced feature/function assistance, front-line application and technical troubleshooting, follow-up, and resolution, all with a customer service focus. Taking a consultative approach as a trusted and skilled advisor, the Implementation and Support Specialist collaborates with customers tactically and strategically to understand business and clinical objectives in order to determine best practices recommendations. This approach helps ensure customers achieve success with the implementation and a high level of customer satisfaction.

• Develop and maintain a complete understanding of the client’s product features, issues, forthcoming enhancements, and services
• Deliver an exceptional on-boarding experience to each customer that results in a rapid implementation and a high level of customer satisfaction
• Facilitate customer implementations and develop recommendations to provide solutions by employing project management skills to ensure completion of the projects
• Collect data from customers as needed to ensure an on-time and successful implementation
• Work with territory managers and operations department to deliver a smooth transition
• Provide training both online and onsite
• Provide technical assistance to customers and internal departments
• Coordinate activities with internal resources to resolve issues
• Travel onsite to customer locations to assist in software product implementation and configuration as needed

• Strong PC skills required including use of MS Office applications.
• Ability to learn technical material quickly
• Ability to manage multiple tasks while maintaining organization and timely completion of projects
• Detail orientated with low error levels
• Professional appearance and demeanor
• Strong oral and written communication skills
• Ensure compliance to all quality standards and certifications where applicable.
• Presentation Skills
• Organizational and Attention to Detail
• Good Communication
• Project Management

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