POSITION OVERVIEW: The Logistics Coordinator I will support operational activities related to the transport of biological specimens, reports, and supplies. Responsibilities will include tracking specimens from the point of pickup through delivery. The position will act as a liaison between both external and internal partners. Job assignments will be managed without immediate supervision and are evaluated based on performance. Individuals must be able to perform each essential core function as well as monitor and maintain the department service levels. The requirements listed below are representative of the knowledge, skill, experience and ability necessary to perform this job.
JOB RESPONSIBILITIES:
Demonstrate continuous effort to improve day to day logistics, streamline work flows and work diligently to provide quality support and build strong vendor relations
Answer multi-line phone system
Update and manage daily logistics reports
Efficiently and effectively track specimens including proactive troubleshooting and intervention
Effectively manage vendors to standard operating procedures
Familiarity with standard concepts, practices, and procedures related to logistics
Monitor and trend courier/vendor performance
Monitor courier dashboard
Effectively communicate with customer on multiple levels
Excellent customer service skills
Execute service strategies and programs for problem resolution
Manage to service levels that meet customer and operational needs while achieving department goals and objectives
Collects and trends departmental data and develops proactive actions for related improvement
Manage and update SpectraPath as needed for Client profiles
Send daily reports of transit transactions
Inform management of ongoing performance issues
Order, track, and report pickup and deliveries
Other duties as assigned
ABILITIES REQUIRED:
Strong PC skills required including use of MS Office applications.
Knowledge of shipping logistics preferred
Knowledge of UPS and FedEx network and shipping services
Ability to develop a strong understanding of our products and services to effectively handle inbound and outbound calls
Ability to prioritize and shift priorities quickly as need dictates
Proficient verbal and written communication skills
Team oriented with commitment to the success of the team and organizational goals
Ability to meet tight deadlines
Work hours are 5:30 AM to 11:30 PM, M – F, Sat 8 AM – 5 PM
Willingness to work shift work and overtime as required.
Must possess ability to sit and/or stand for long periods of time.
Must possess ability to perform repetitive motion.
Ability to lift to 30 pounds.
QUALIFICATIONS:
Requires a high school diploma or equivalent; some college preferred.
Min 2 years’ experience in a service-related area
All prospective employees must pass a background and drug check.
