Implementation Coordinator

POSITION OVERVIEW: The Implementation Coordinator is responsible for assisting the Implementation Team to effectively manage the onboarding relationship of new clients, as well as the ongoing relationship of existing clients with new projects. The Implementation Coordinator works to ensure overall client satisfaction, accuracy and timeliness of implementation projects for new products and services.

JOB RESPONSIBILITIES:

  • Manage new client account implementation by creating and executing all needed documents
  • Access client requirements and or needs by completing Implementation Questionnaire
  • Interaction with the client to manage their initial client setup including but not limited to managing their products, proposals, technology needs and more
  • Operate as the lead point of contact for all matters specific to the implementation process
  • Build and maintain strong, initial client relationship to be transitioned to an Executive Account Manager upon successful implementation of client to include but not limited training, sales support, etc.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Communicate clearly the progress of initiatives to internal and external stakeholders through structured processes, goals, and client expectations
  • Forecast and track key initiatives
  • Develop and ensure client satisfaction through client surveys
  • Conduct internal audits for process improvements
  • Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
  • Professional appearance and demeanor
  • Availability to work between 8:00 am- 6:30 pm EST Monday thru Friday, shifts may vary within these operational hours
  • Other duties as assigned

ABILITIES REQUIRED:

  • 3+ years of project management or relevant & proven problem-solving work experience
  • Demonstrated communication proficiency; able to effectively present and credibly influence at all levels of the organization, including executive and C-level
  • Competent in Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
  • Capacity for managing multiple tasks/projects with organization and timely completion
  • Experience in delivering client-focused solutions based on client needs
  • Exceptional listening and presentation skills
  • Excellent verbal and written communications skills
  • Well-developed interpersonal skills; the ability to communicate effectively, to both transmit and receive information, to provide and receive feedback
  • Expertly manage multiple tasks, maintaining organization and timely completion of projects with effective communication across departments to maximize productivity and profitability
  • Detail orientated with low error levels, while working under pressure
  • Thorough understanding of different client types and services offered
  • Sustain thorough knowledge of all contract documents for execution and compliance

QUALIFICATIONS:

  • Bachelor’s degree preferred (particularly in related field) or equivalent work experience
  • All prospective employees must pass a background and drug check

To apply for this job email your details to jobs@path-tec.com