Change Control Manager

POSITION OVERVIEWThe change control manager will manage and drive the change control and deviation processes from inception through execution, ensuring they are comprehensive and satisfactorily completed. As well as manage and ensure that new kits samples and production setups are maintained in accordance with procedural expectations.  The change manager will also support project teams in integrating change management activities into their project plans.


  • The candidate shall provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
  • The candidate shall be responsible for the oversight of the Customer Change Request Process by ensuring that all elements required for change requests, reviews, and implementation as defined per the governance of the Change Management SOP.
  • The candidate shall be responsible for maintaining the Change Control Dashboard which will be utilized to review, track and monitor the status of Change Requests and Deviations.
  • The candidate shall be responsible for the coordinating and leading Change Review Board Meetings with all affected stake holders.
  • The candidate shall be responsible for managing open deviations through review of deviation content, proper approval signature presence and ensuring steps needed for deviation implementation have been completed for deviation closure
  • The candidate shall be responsible for the oversight of the New Kit Review Process by verifying BOM content accuracy; generating sample kits; initiating and routing of Sample Kit Approval Form and the preparation of materials needed for customer review and approval.
  • The candidate shall be responsible for the review of Implementation Plans as defined per the governance of the New Account and Item Implementation SOP to ensure that their content, is accurate, complete and all required approvals have been received and properly documented.
  • The candidate shall be responsible for ensuring that communication of Upon Depletion Customer Change Requests (Running Changes) has been properly documented and communicated to proper site departments and staff members for awareness and execution.
  • Other duties as assigned


  • Basic knowledge of Microsoft Windows & Office
  • Ability to develop a strong understanding of our products and services to effectively handle Quality related concerns
  • Ability to prioritize and shift priorities quickly as need dictates
  • Proficient verbal and written communication skills
  • Team-oriented with commitment to the success of the team and organizational goals to track and complete assignments
  • Ability to multi-task
  • Other tasks as defined by the site’s needs


  • Bachelor’s degree in business administration, or a related field.
  • Effective verbal and written communication skills and ability to share and receive information from all levels of the organization throughout various departments
  • Ability to constructively challenge concerns and engage in transparent conversations
  • Ability to successfully balance and prioritize multiple ongoing projects/tasks in a fast-paced, deadline driven environment
  • Ability to identify, analyze and solve problems with minimal direction and escalate concerns to executive management
  • Drive for results and continual improvement through ensuring procedures and processes are in place for Change Management, that lead to the delivery of quality results and continually assess their effectiveness to drive continual improvement


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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